You'll have to come up with a 3rd party solution to managing these downlevel clients. There are several options available. If you're looking for a free solution, you can't beat VNC. VNC is a freeware program that you can install on virtually any Windows client and it provides just about all the features the for pay remote management tools do. If you're looking for a vendor sponsored solution, you can try pcAnywhere or Remote Admin (RAdmin). Both of these applications should provide you remote admin capabilities you require.
This was first published in April 2002