By design, the Exchange Information Store process (store.exe) will consume all available memory; however, consuming excessive CPU is not part of that design. There are a few things that can cause this behavior.
- The store might be trying decode a corrupt message from its compressed RTF
form into an Exchange message body form.
- The store process might be unable to get the next Message ID during public folder replication and is caught in a loop or perhaps there's just some piece of mail looping.
Have a look at the threads in the store process and see if it's one thread using 100% CPU or whether multiple threads are running away with the CPU.
Then, head on over to http://support.microsoft.com and do a search using Exchange 5.5 as the product, and "store" and "cpu" in the title. You'll find a few hits that might be helpful.
Finally, if you have Exchange-aware anti-virus software installed, try
stopping it and see if you still have the problem. If you don't have
Exchange-aware AV software, but you do have file system AV software, make
sure it is not scanning your databases, logs or other Exchange data files.
This was first published in September 2001