Definition

problem management

What is problem management?

Problem management is an area of IT Service Management (ITSM) aimed at resolving incidents and problems caused by end-user errors or IT infrastructure issues and preventing recurrence of such incidents.

In this context, an incident is an event that disrupts normal operation. A problem is an underlying issue that could lead to an incident.

Problem management can either be reactive (problem-solving when an error occurs) or proactive (identifying issues and potential risks before they become problematic).

See also: incident management

Related glossary terms: batch file, OLE (Object Linking and Embedding), Microsoft Office SharePoint Server (MOSS), ICM file (Image Color Matching file), AMIBIOS (AMI BIOS), Joliet, BizTalk

This was last updated in September 2008

Posted by: Margaret Rouse

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