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Default printers change without user action

Christa Anderson EXPERT RESPONSE FROM: Christa Anderson

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QUESTION POSED ON: 22 January 2004
We have a pool of load balanced terminal servers accessed by users across an ADSL network using RDP. Printers are mapped through from the client machines at logon time and a specific printer from the client is then set as default. Occasionally, within a user session, their default printer changes without user interaction causing printouts to be send to wrong destinations thousands of miles away. Can you give me any tips on how to resolve this? It occurs on both Windows 2000 and Windows 2003 servers.


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Are you using roaming profiles? It is possible that your users have two copies of their profile open, have changed the default printer in one and not the other, then logged off and saved the changes.




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