Email Alerts
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ITSM: Connecting service desk operations to IT strategies
Service desk operations should be positioned from IT strategies, not from budget. Learn how IT managers can leverage Information Technology Service Management to ensure IT and business strategies are tied to the service desk. Tip
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Microsoft holds line on custom support price
Microsoft freezes price on Custom Support Agreements for 2009. Article
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Keeping Windows shops in compliance with data protection laws
While using production data for testing and development purposes is discouraged, at times it is necessary. Learn the actions Windows managers can take to ensure that their shops comply with data protection laws and protect personally identifiable inf... Tip
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Implementing change management in the Windows server environment
Creating a baseline server configuration and documenting all updates thereafter are two techniques admins can use to implement change management in their Windows server environment. Learn the steps involved in creating a standard server configuration... Tip
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Doing more with a smaller IT budget: What to scale back on to save
Have you been asked to do more with a smaller budget? Learn where IT managers can cut back to save money without making an impact on Windows shop efficiency. Tip
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Free tools and XP piqued admin interest in 2008
These stories grabbed the attention of administrators in 2008. Will these topics repeat in 2009? Article
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IT projects and picks for 2009
In the coming year, many IT managers will look to get more out of the technology they have in place. Virtualization and Windows 7 are the technologies to watch in 2009. Article
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Headline makers of 2008
The tech sector took a wild ride in 2008. Some technologies, like virtualization, entered the mainstream. Big name industry vets bid adieu. Article
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Creating comprehensive standards for business continuity documentation
Comprehensive business continuity documentation in standard electronic formats will speed up IT disaster recovery efforts and improve the overall quality of the process. Tip
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Microsoft plans more open source outreach
Microsoft will continue the warming trend toward open source software in 2009. Pragmatism trumps ideology, according to one executive. Article