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Be smart about SSD maintenance

Here are the most crucial and useful SSD maintenance tips to bear in mind.
Microsoft in 2012: the good, the bad and the no shows

It was a packed 2012 for Microsoft. Here are some of the more notable developments coming out of Redmond this past year.
Words of the week: Skype and Skynet

Windows admins aren’t happy about the surprise Skype update in WSUS, new RemoteFX requirements or Microsoft’s latest licensing changes – and had plenty to say about it this week.
Windows words of the week: TechEd 2012 edition

The chatter at Microsoft's annual technical event came from all angles. Here are some of the gems from onstage, in the crowd and online.

Enterprise Infrastructure Management

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Where Windows managers should spend their upgrade money

Ready to invest in a system upgrade, but unsure where to start? Our expert offers ideas on where your funds will be best allocated. Answer
Service-level agreement template to prepare for call center outsourcing

Donna Fluss offers this service-level agreement (SLA) template for a reader looking to get started with preparing an SLA and an outsourcing contract. Ask the Expert
Is compliance really necessary?

Is compliance really necessary? Ask the Expert
How to prepare a service-level agreement (SLA)

Lori Bocklund advises a reader on what to include in a service-level agreement (SLA) for the call center. Ask the Expert
Windows 2000 and 2003: What is the difference?

Expert Laura E. Hunter outlines the major upgrades Windows Server 2003 has over its predecessor, Windows Server 2000. Ask the Expert
Cost-justifying antispam solutions

Spam is a big source of complaints to our IT staff and support desk. Are antispam solutions worth the investment? How can we cost justify the investment for quick approval? Ask the Expert
VLSM, CIDR routing by RIP

Ask the Expert
Why don't companies provide security direction?

Ask the Expert
How can I control the desktop wallpaper for all users?

Ask the Expert
Outlook Express claims Internet connection is lost

Ask the Expert

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Windows Server
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  Microsoft delivered two critical and eight important bulletins in May's Patch Tuesday release, fixing issues in Windows Server 2012 and Office apps.
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  As Windows Azure Active Directory moves into general availability, we look at how it can help admins manage user authentication in the cloud.
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Exchange
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  Supporting OWA 2013 on various mobile devices can prove a bit tricky. These important tips will make life easier for admins and users alike.
- Explaining cutover vs. staged Office 365 migrations
  
  Various options exist for companies planning Office 365 migrations. Cutover and staged migrations are possibilities, but what exactly do they entail?
- Dismounted Exchange 2010 database refuses to mount
  
  A frustrated admin wants to know how to remount his Exchange 2010 database after discovering event ID 5003. One of our experts offers proper guidance.
Enterprise Desktop
- New Office 2013 features can help IT pros as much as end users
  
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  Desktop security policy must cover the use of mobile devices and the cloud. Sharp HealthCare uses a mix of software for desktop security management.
Cloud computing
- Interest in private clouds grows as market matures
  
  Growing interest in private clouds reflects an improved understanding of cloud computing among IT pros, experts say.
- Building a cloud ecosystem with open source software
  
  The open source community fosters innovation in the name of cloud. OW2's Cédric Thomas talks of 'coopitition' and the open source cloud revolution.
- Sequestration stymies federal government cloud ambitions
  
  The federal government is under mandates to consolidate data centers and deliver IT as a Service, but sequestration makes this easier said than done.
SQL Server
- Database index design and optimization: Some guidelines
  
  What are the latest tips and tricks for database design and optimization? Check out this tip from Basit Farooq to learn more.
- Adam Machanic talks SQL Saturday
  
  We caught up with Adam Machanic, group leader of the New England SQL Server user group, at SQL Saturday Boston. Find out what he shared with us.
- SQL Server meets database application security
  
  Make sure your SQL Server is secure by studying these general guidelines for secure database applications from SQL Server expert Roman Rehak.
IT Channel
- Citrix SaaS efforts focus on partner channel expansion
  
  Citrix is executing on a long-term strategy to enable partners worldwide to sell, manage and provision SaaS services.
- Citrix Summit 2013: Citrix tells partners how to compete in mobility market
  
  One Citrix Summit 2013 presentation focuses on mobile device management (MDM) and mobile app management (MAM) and competitors' strengths, weaknesses.
- Education IT: Education resellers find business among cost-conscious K-12 schools
  
  Read up on three areas in education IT -- A/V projects, Chromebooks and application integration -- in which VARs are reporting increased business.

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