Email Alerts
-
How to design monitoring controls to manage mistakes
Plagued by calls from angry users? Using workarounds regularly to do your job? Then it's time to design and implement controls that will address potential failures. Tip
-
Use SLAs to assign help desk incident priorities
Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan. Tip
-
Why detective controls are important in change management
Change is a way of life in Windows IT shops. By using detective controls, Windows managers can minimize the risks associated with changes to production services. Tip
-
Tracking help desk tickets: Policies and procedures
Your help desk gets a lot of requests, so how should you keep track of what's coming in and what gets the highest priority? Learn how to analyze data to create and implement a finely tuned help desk policy. Tip
-
How to integrate mobile devices into a disaster recovery plan
Because of their growing popularity in the workplace, don't overlook mobile devices when creating an action plan in the event of a disaster. Tip
-
IT communication builds incident management successes
The key to successful incident management is a strong connection among the incident management, service desk and problem management staffs. If a disconnect between them exists, you can make things better, says expert Stuart Galup. Tip
-
Incident management made easier with Microsoft Service Desk
Expert Stuart Galup gives the skinny on Microsoft's help desk software, called Service Desk, and explains why help desk software and automated incident management can make your life a lot easier. Tip
-
SLAs and service-level management: What does it mean for Windows managers?
Windows service-level management is a business process for managing Windows user service requirements in an IT environment. A key component of a Windows service-level management plan is a service-level agreement (SLA). Expert Harris Kern explains wha... Tip
-
ITIL, MOF and the Windows IT manager
IT managers in the global IT world must learn how ITIL affects their Windows environments. ITIL expert Stuart D. Galup explains why U.S. IT managers have to get on board and how Microsoft Operations Framework relates to ITIL. Tip
-
Testing your IT disaster recovery plan: Learn from your mistakes
Some of the major steps required when testing an IT disaster recovery plan include using existing projects as an example and learning from your mistakes. Disaster recovery expert Russell Olsen breaks down the details. Tip