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  • Eight best practices for retaining IT talent

    All companies concentrate on hiring the right people for IT, but few focus on retaining them. These tips will help you engage your staff members and build loyalty within the group.

  • Will Microsoft's messaging monopoly devolve into a mere utility?

    Microsoft has an iron grip on the desktop and now the messaging-collaboration market, but its fortunes could fade if it can't generate new services based on those products.

  • enterprise content management (ECM)

    Enterprise content management (ECM) is a set of tools and methods that allows a corporation, agency or organization to obtain, organize, store and deliver information crucial to its operation... (Continued)

  • Cloud security advances not yet on IT radar

    Though cloud-friendly security tools have trickled into the market, IT pros are far more interested in securing existing enterprise platforms.

  • Microsoft, Google sweeten online service SLAs

    As Microsoft readies Office 365, the company tweaked its Online Services lifecycle policy. Google also improved its service-level agreements to cut planned downtime.

  • A+ (A Plus)

    A-Plus (A+) is the name of a process, developed by the Computing Technology Industry Association (CompTIA), a large trade group, that certifies individuals for knowledge about and competency in installing, maintaining, customizing, and operating personal computers.

  • Jump-starting the cloud with the right applications

    Assembling a trusty cloud app arsenal may be the key to a well-built cloud infrastructure, but knowing where to begin is half the battle.

  • service desk

    A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

  • Adding risk management analysis to a disaster recovery plan

    Incorporating risk management techniques within your disaster recovery plan will help identify critical business needs as well as other DR solutions.

  • Microsoft offers Windows, Exchange SP1 betas

    At TechEd 2010, Microsoft executives breezed through service pack news in an effort to assuage IT managers' concerns about the company's shift to cloud computing.

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  • Windows words of the week: Tired and retired

    Windows is dead. Long live Windows! This week, industry experts grappled with the future of Microsoft's venerable operating system, one quote at a time.