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A disciplined approach to the Windows change management process

Harris Kern, Contributor
04.26.2007
Rating: -3.43- (out of 5)

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Windows change management planning is a means to providing a systematic way to make changes to your Windows computing environment. That sounds simple, but we know it is not. Undertaking Windows change management means notifying anyone affected by the change and listening to protests by end users should the change adversely affect them. It means documenting changes, and it means devising reasonable contingency plans for restoring the system if a change doesn't work.

Don't be discouraged, though. There is a disciplined approach you can use to minimize the negative impact on your IT infrastructure.

Who does what and when?

You need to determine the roles of specific people in your Windows change management process. An individual may be responsible for several roles, or several individuals may fulfill a single role. For example, the change management manager can be the entire change management team in a small Microsoft environment.

Change management manager
The change management manager manages the process for all change management requests and reviews each request for completeness. The person in that role verifies that the stated objectives of the request can be met and are consistent with the company's best practices. He or she has the discretion to deny requests that are not consistent with company policy or best practices.

Change management requestor
The change management requestor originates the request by submitting a written or online Reques

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t For Change (RFC) to the change management manager.

Change management implementer
The change management implementer makes the necessary changes as requested in the RFC and notifies affected parties if corresponding changes need to be made. For example, changes made to Active Directory or Exchange are implemented into production by the change implementer.

Change management team
The change management team is formed to manage the objectives of the specific request and is composed of members representing the technical, functional and management communities. This team will meet as needed to review, approve or reject all proposed changes and schedule the appropriate changes to your Windows environment

The change management procedure

Once completed and tested, the documentation and history of the project are retained. All user approvals that were captured by email will be also be saved. The change management manager will maintain copies of approval emails in his or her email files to facilitate validation of the contents of emails.

Harris Kern is the author of 44 IT and self-help books. He is recognized as the foremost authority on providing practical guidance for solving IT management issues. Harris is the founder behind Harris Kern's Enterprise Computing Institute and the best-selling series of books published by Prentice Hall. The series includes titles such as IT Services, IT Organization and CIO Wisdom. Harris can be reached at harris@harriskern.com.

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