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TS Web Access simplifies app process in Windows Server
With TS Web Access, the process of adding and removing applications can be as easy as clicking a checkbox.
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IT compliance documentation: Do it now
There's no time like the present for Windows managers to discuss IT compliance issues with their legal teams.
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Using a cost management analysis to manage change
When creating a cost management analysis, IT managers should examine ways to implement a cost-effective Windows change management process.
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Calculating ROI for Windows Server 2008 migration
Learn what points to include when calculating ROI for Windows Server 2008 to ensure that your cost management analysis is accurate.
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How to use RACI charts to define service desk roles and
Using a management tool called RACI charting can help IT managers simplify the daunting task of clarifying the roles and responsibilities of the service desk.
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Get up to speed on service-level agreements for IT
Continuous SLA monitoring and periodic review help IT shops to maximize the value of internal and external agreements.
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Disaster recovery for Windows: Four critical success fa
Improve your confidence in the entire disaster recovery process, from planning to implementation, by following these valuable Windows tips.
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Use Microsoft password settings to enforce IT policy
Windows shops need to keep users in mind when setting password parameters.
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Managing password security in Windows networks
Password security should strike a balance between the inconvenience it causes users and the need to foil attackers who have nothing better to do than crack passwords.
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Creating a process for managing change
Change management is about balancing risks. IT managers can avoid mistakes and extra work by designing a change management process that covers everything from adding a hard drive to a RAID to deplo...
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Release policies set standards for rollouts
Before deploying Windows Vista, make sure you develop a release policy that identifies how the rollout will be managed so that the requirements of the business are met, tested and implemented.
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How to design monitoring controls to manage mistakes
Plagued by calls from angry users? Using workarounds regularly to do your job? Then it's time to design and implement controls that will address potential failures.
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Use SLAs to assign help desk incident priorities
Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.
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The benefits of detective controls in change management
Change is a way of life in Windows IT shops. By using detective controls, Windows managers can minimize the risks associated with changes to production services.
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Tracking help desk tickets: Policies and procedures
Your help desk gets a lot of requests, so how should you keep track of what's coming in and what gets the highest priority? Learn how to analyze data to create and implement a finely tuned help des...
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Integrating mobile devices in a disaster recovery plan
Because of their growing popularity in the workplace, don't overlook mobile devices when creating an action plan in the event of a disaster.
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IT communication builds incident management successes
The key to successful incident management is a strong connection among the incident management, service desk and problem management staffs. If a disconnect between them exists, you can make things ...
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Tips for hiring the best Windows IT admins
Contributor Russell Olsen shares his experiences in hiring Windows systems, network and database administrators and offers tips for determining the soft skills candidates should bring to the table.
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Incident management made easier with Service Desk
Expert Stuart Galup gives the skinny on Microsoft's help desk software, called Service Desk, and explains why help desk software and automated incident management can make your life a lot easier.
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What service-level management means for IT managers
Windows service-level management is a business process for managing Windows user service requirements in an IT environment. A key component of a Windows service-level management plan is a service-l...
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Get ahead of the cloud skills gap
There may be a growing shortage of IT pros with cloud skills, but you can take action now and become a valuable asset with the right skills.
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Simple steps to prioritize the IT tasks at hand
It's easy to feel overwhelmed by a growing to-do list of IT tasks, but there are easy ways you can decide what to tackle first and what can wait.
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Five things about creating Exchange 2013 site mailboxes
Exchange 2013 site mailboxes tie SharePoint and Exchange 2013 together. Setup can be tricky, but understanding these five aspects can help.
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How to get users on your side when working in IT
IT pros can get a bad rap from stereotypes (we mean you, Nick Burns), but there are steps you can take when working in IT to get users on your side.