Windows Service-Level Management
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Windows Service-Level Management
IN THIS TOPIC:  NEWS (11) , EXPERT TECHNICAL ADVICE (8)

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  1 - 8 of 8 in Expert Technical Advice  

Get up to speed on service-level agreements for IT
Submitted By: SearchWinIT.com | 13 Dec 2007
TIP - Continuous SLA monitoring and periodic review help IT shops to maximize the value of internal and external agreements.

Use SLAs to assign help desk incident priorities
Submitted By: SearchWinIT.com | 20 Sep 2007
TIP - Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.

IT communication builds incident management successes
Submitted By: SearchWinIT.com | 12 Jul 2007
TIP - The key to successful incident management is a strong connection among the incident management, service desk and problem management staffs.

SLAs and service-level management: What does it mean for Windows managers?
Submitted By: SearchWinIT.com | 13 Jun 2007
TIP - Expert Harris Kern explains what Windows service-level management encompasses and how SLAs fit into the service-level management framework.

Six steps to Windows IT service management
Submitted By: SearchWinIT.com | 17 May 2007
TIP - Expert Harris Kern explains how to harness the complicated world of Windows IT service management and shares his experiences with implementing and executing a solid structure.

Service-level agreement template to prepare for call center outsourcing
Expert: SearchCRM.com | 10 Apr 2007
EXPERT ANSWER - Donna Fluss offers this service-level agreement (SLA) template for a reader looking to get started with preparing an SLA and an outsourcing contract.

Top ten considerations for data center SLAs
Submitted By: SearchDataCenter.com | 28 Jun 2006
TIP - Service Level Agreements (SLAs) are a hot topic in any organization.

How to prepare a service-level agreement (SLA)
Expert: SearchCRM.com | 14 Jun 2006
EXPERT ANSWER - Lori Bocklund advises a reader on what to include in a service-level agreement (SLA) for the call center.

  1 - 8 of 8 in Expert Technical Advice  

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