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Windows Help Desk
IN THIS TOPIC:  NEWS (20) , EXPERT TECHNICAL ADVICE (7) , BEST WEB LINKS (1)

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  1 - 7 of 7 in Expert Technical Advice  

How the service desk can help Windows shops meet SOX compliance
13 Mar 2008
TIP - By using IT governance frameworks like COBIT and Microsoft Operations Framework, the service desk can help a Windows enterprise stay on track with its SOX compliance objectives.

How to use RACI charts to define service desk roles and responsibilities
03 Jan 2008
TIP - Using a management tool called RACI charting can help IT managers simplify the daunting task of clarifying the roles and responsibilities of the service desk.

Use SLAs to assign help desk incident priorities
Submitted By: SearchWinIT.com | 20 Sep 2007
TIP - Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.

Tracking help desk tickets: Policies and procedures
Submitted By: SearchWinIT.com | 22 Aug 2007
TIP - It's up to you to track the many help desk requests you receive and to decide which ones get priority. Learn how to analyze data to create a finely tuned help desk policy.

Incident management made easier with Microsoft Service Desk
Submitted By: SearchWinIT | 14 Jun 2007
TIP - Stuart Galup gives the skinny on Microsoft Service Desk and explains why help desk software and automated incident management can make your life a lot easier.

Remote help desk tools: Process automation for incident response
Submitted By: SearchSystemsChannel.com | 26 Mar 2007
TIP - Following up quickly and effectively on customer trouble tickets is crucial to your company's success. Get the help-desk tools you need to automate incident response.

Top 10 ways to improve desktop management
Submitted By: Krissi Danielsson | 15 Jan 2002
TIP - Following some common-sense principles can make desktop management easier for all parties involved.

  1 - 7 of 7 in Expert Technical Advice  

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