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IN THIS TOPIC:	NEWS (20) , EXPERT TECHNICAL ADVICE (9) , BEST WEB LINKS (1)

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	Alliance aims to curb unresolved call center questions SearchWinIT.com \| 18 Mar 2008 ARTICLE - The Microsoft/Aspect deal calls for the integration of Microsoft's Office Communications Server and Aspect's Unified IP.


	Microsoft service desk delayed until 2010 SearchWinIT.com \| 11 Feb 2008 ARTICLE - Microsoft will reengineer System Center Service Manager after receiving complaints about its performance from participants in the initial beta trial.


	Microsoft's IT product challenges for 2008 SearchWinIT.com \| 27 Dec 2007 ARTICLE - The big servers for IT will arrive as expected from Microsoft in 2008, but the promised service desk isn't likely to make the cut.


	Microsoft's service desk plans caught on rocks SearchWinIT.com \| 12 Dec 2007 ARTICLE - Is Microsoft learning that CMDBs are hard to build? Arrival of the ambitious System Center Service Manager has been moved out a year.


	Are the days of the end-user password numbered? SearchWinIT.com \| 06 Nov 2007 ARTICLE - Windows shops look for password protection alternatives by choice and by force as enterprise security needs increase.


	Microsoft service desk beta 1 ready for download SearchWinIT.com \| 11 Jun 2007 ARTICLE - Testers will get a glimpse of System Center Service Manager's features, including the CMDB and an end user self-service portal built on SharePoint Server 2007.


	Microsoft adds new features to free monitoring tool SearchWinIT.com \| 05 Apr 2007 ARTICLE - IT managers can delve deeper into their computer networks with the latest version of Process Monitor, a tool that originated at Sysinternals, which was acquired by Microsoft.


	Ambitious Microsoft service desk tool revealed SearchWinIT.com \| 29 Jan 2007 ARTICLE - More details are emerging about Microsoft's upcoming help desk product, code-named Service Desk, during a hush-hush company road show.


	Microsoft's next big product push: Systems management SearchWinIT.com \| 02 Jan 2007 ARTICLE - From help desk to data protection, Microsoft began taking on systems management in a big way in 2006. The next wave begins in early 2007 with the release of the newest SMS.


	Windows shops weighing Service Desk as an option SearchWinIT.com \| 12 Dec 2006 ARTICLE - IT managers' interest is piqued by Microsoft's foray into the help desk space, but many high-end and low-end software players are already entrenched in IT organizations.


1 - 10 of 20 in News		<< Previous page 1 2 Next >>

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