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Training, help desks loom large in Office 2007 adoption
SearchWinIT.com | 29 Nov 2006
ARTICLE - IT managers brace for more training and increased help desk calls as users may have trouble adapting to the revamped look and feel of the newest Office suite.
Unsecured devices worry IT professionals
SearchWinIT.com | 25 Sep 2006
ARTICLE - IT admins keep working to make networks secure even as more unsecured personal gadgets, like smart phones and BlackBerrys, find their way into companies.
IT admins get help minding remote users
SearchWinIT.com | 19 Sep 2006
ARTICLE - With mobile user numbers growing each year and IT managers desperate for ways to keep tabs on wireless devices, new features in Exchange Server 2003 SP2 bring relief.
Intel hardware improves PC self-management
SearchWinIT.com | 13 Sep 2006
ARTICLE - Manageable hardware from Intel has improved how desktops and other portable devices can be more proactive in terms of monitoring their own health.
The disadvantages of outsourcing your IT environment
SearchWinIT.com | 24 Aug 2006
ARTICLE - Expert Mark Arnold breaks down some of the disadvantages of outsourcing that every manager should be aware of.
The benefits of outsourcing your IT services
SearchWinIT.com | 10 Aug 2006
ARTICLE - Hiring an outsourcer to take over some of your IT operations is a concern for many managers, but Mark Arnold says while it might change your daily life, it won't change everything.
Startup brings telecom self-heal concept to computing
SearchWinIT.com | 05 Jul 2006
ARTICLE - A Canadian startup company is bringing a technique used in self-healing telecommunications networks to the world of systems management.
Microsoft Service Desk could be tough sell
SearchWinIT.com | 26 Apr 2006
ARTICLE - Even by adding a service desk to its System Center portfolio, it won't be easy for Microsoft to entice Windows shops that have invested time and money in third-party products.
Microsoft sees gold in customer service
SearchWinIT.com | 20 Jul 2005
ARTICLE - Microsoft is restructuring its customer service and support organization.
XP SP2 to generate jump in help desk calls, study says
SearchWinIT.com | 26 Aug 2004
ARTICLE - A new survey finds that a majority of IT managers expect that their help desks will see a rise in support calls related to Windows XP Service Pack 2, but those managers plan to deploy the upgrade anyway.
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