Windows IT Problem Management

MUST READ How to design monitoring controls to manage mistakes TIP - Plagued by calls from angry users? Using workarounds regularly to do your job? Then it's time to design and implement controls that will address potential failures. IT communication builds incident management successes TIP - The key to successful incident management is a strong connection among the incident management, service desk and problem management staffs. Incident management made easier with Microsoft Service Desk TIP - Stuart Galup gives the skinny on Microsoft Service Desk and explains why help desk software and automated incident management can make your life a lot easier.

NEWS: 1 - 3 of 90

	Headline makers of 2008 SearchWinIT.com | 22 Dec 2008 ARTICLE - The tech sector took a wild ride in 2008. Some technologies, like virtualization, entered the mainstream. Big name industry vets bid adieu.

	Citrix rolls out next NetScaler SearchWinIT.com | 12 Nov 2008 ARTICLE - Citrix's latest version of NetScaler promises to speed up application deployments for IT administrators.

	Windows 7 unlikely to cause driver problems like Vista SearchWinIT.com | 05 Nov 2008 ARTICLE - By giving partners alpha access to Windows 7 code, Microsoft hopes it will blunt the driver incompatibility problems IT managers faced with Vista.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 20

	Use third-party tools and resources to streamline help desk processes 22 Apr 2009 TIP - Help desk admins often have to act quickly and efficiently to resolve issues. Learn about third-party applications that can streamline help desk processes.

	How a proper data capacity planning strategy aids in disaster recovery Submitted By: SearchWinIT.com | 24 Mar 2009 TIP - When dealing with a capacity crisis, the best answer addresses the right problems with appropriate short-term and long-term capacity planning strategies.

	Doing more with a smaller IT budget: What to scale back on to save 19 Jan 2009 TIP - Have you been asked to do more with a smaller budget? Learn where IT managers can cut back to save money without making an impact on Windows shop efficiency.

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REFERENCE & LEARNING: 1 - 1 of 1

	Problem management Realtime Publishers | 19 Feb 2007 BOOK EXCERPT - Problem management should help your clients reduce incidents and their impact on an operations, but it's not the same as incident management, as described in this book excerpt.

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DEFINITIONS: 1 - 3 of 3

	incident management (IcM) 02 Sep 2008 WORD - What is incident management (IcM)? Incident management (IcM) is an area of IT Service Management (ITSM) that involves returning service to normal as quickly as possible after an incident, in a way that has little to no ...

	problem management 02 Sep 2008 WORD - What is problem management? Problem management is an area of IT Service Management (ITSM) aimed at resolving incidents and problems caused by end-user errors or IT infrastructure issues and preventing recurrence of such ...

	Windows Server Update Services 03 Apr 2006 WORD - Windows Server Update Services (WSUS), also called Windows Update Services (WUS), is a free add-on for managing patches and updates to the Microsoft Windows XP, Windows Server 2000, and Windows Server 2003 operating systems. ...

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	SEE ALSO - Topics Related to Windows IT Problem Management:  Windows Change Management, Windows Disaster Recovery Management, Windows Cost Management, Windows Capacity Management, Windows Architecture and Design, IT Compliance and Auditing, Windows Service-Level Management, Windows Help Desk