Microsoft Server Virtualization

MUST READ Microsoft service desk delayed until 2010 ARTICLE - Microsoft will reengineer System Center Service Manager after receiving complaints about its performance from participants in the initial beta trial. How to use RACI charts to define service desk roles and responsibilities TIP - Using a management tool called RACI charting can help IT managers simplify the daunting task of clarifying the roles and responsibilities of the service desk. Use SLAs to assign help desk incident priorities TIP - Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.

	SEE ALSO - Topics Related to Microsoft Server Virtualization:  Windows Operating System Management, Enterprise Infrastructure Management